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Service Update


Superior Service

Customer information, August 2016

3M is pleased to announce the implementation of a new Enterprise Resource planning (ERP) system to simplify and optimise our business.

The ERP system will enable a better overall customer and supplier experience by linking business processes, people and information with one global, seamlessly-integrated platform.

We will be introducing this global, standardised platform in the UK and Ireland in Q4 2016.

In order to achieve this a few changes may be necessary. We want to make this transition as easy as possible for customers and suppliers, so have developed documents which show you exactly what will change in terms of order management, accounting and eCommerce. Rest assured we will keep you informed well in advance of these changes coming into effect.

Please click the link below for the customer change pack. The supplier change pack will be published in due course.

Download customer change document

If you have any questions, please contact your 3M Account Representative, Customer Service Representative or sourcing contact.

Thank you for your continued support.