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Frequently Asked Questions

Our B2B team would like to work with you personally to set up your eCommunication with 3M.
However, you may find the answers to some of your initial questions below:

Frequently Asked Questions

Will the privacy and security of my data be protected?

Yes. 3M has an established privacy policy and your data will be considered confidential.
3M eCommunication systems include such security measures as:
Messages can be sent via private VAN networks rather than the Internet.
Messages can be sent via SSL (secure socket layer) with or without client certificates, according to the customer’s preferred security level.
Only authorised 3M internal employees will have access to customer data.

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I don't have an account with 3M. How do I become a 3M customer?

3M offers many ways for businesses to become our customer, either directly or via one of our approved trading partners.
Businesses who wish to begin trading with 3M should contact customer services.
Individuals who wish to purchase from 3M can use the Where to Buy tool, or buy directly from 3M Select online store.

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I have multiple delivery locations. Can your systems handle this?

We can set up your details to receive orders through one location, deliver to another and invoice to another again.
Our systems are very flexible and we are extremely happy to accommodate your needs.

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Can 3M B2B systems accept special (non-English) characters?

Yes. As long as you send your data to us with the correct character encoding, we can process it.

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Can 3M B2B systems process pdfs?

No. If you cannot supply your order in EDI, XML or Excel form we recommend you use Order Centre to place your orders.

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 3M B2B Portal FAQs - Boxes on Assembly Line
Contact the B2B Team
Our European B2B team would like to work with you personally to set up your eCommunication with 3M.

We are available weekdays 9:00 until 18:00 CET.

Please do complete our contact form.

Should you be located outside Europe please use our 3M Worldwide eCommerce site.