3M Health Care Services and Consulting (HCSC) provides expertise to healthcare organisations seeking to implement process improvement and sustainable change. Download our brochure (pdf, 1.1MB) to find out more or contact us for a consultation.
As a global Lean Six Sigma company, 3M has many years’ experience in project execution within our own operations, as well as externally with both suppliers and customers. 3M has successfully applied Lean Six Sigma principles and tools to execute projects in numerous organisations, including the NHS and Dental industry:
Lean healthcare methodologies are used for process optimisation and to add value, whilst Six Sigma helps to measure and eliminate defects and variation within processes.
Lean Six Sigma is not just a set of tools, but also a business operating philosophy. The customer is the focus of all activity, and the value attached to a service or product is defined from the customer’s point of view.
Approaches such as ‘value stream mapping’ through the use of Lean Six Sigma focus directly on the customer’s perspective to drive continuous improvement. For example, for improving areas such as patient flow within a hospital through process mapping, the focus is on the patient, and defining all the service and activities from the patient point of view, reducing or eliminating ‘non-value added’ activities. This results in significant benefits for the patient, and significant benefits to the health care organisation.
Lean Six Sigma has helped 3M and its customers reduce defects in quality and eliminate variation in processes (see case studies). Reducing waste in all its forms increases process speed, resulting in faster processes that are focused on building exceptional quality and value for the customer.
By combining change management principles with proven process improvement methodologies, 3M HCSC offers a menu of services to help organisations make data driven and evidence informed decisions that meet their strategic goals and close the gap in their organisational goals.
We have a strong and proven track record in healthcare:
- We understand the types of challenges NHS Trusts often face, and the way Trusts typically work to resolve these
- We have skills across the spectrum of healthcare
We know our approach to understanding how to improve processes works:
- Lean Six Sigma is at the heart of what we do
- We have worked with customers across 3M to add value
- We have expertise in process flow and redesign
We offer practical solutions with measured outcomes
We are reliable and customer focused