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Service Update

Superior Service

Customer information, April 2014

Offering our customers the best service is one of our most important goals.We are constantly working to optimise our business processes in order to respond efficiently and quickly to you.

As you may already be aware, we are making major investments in our IT systems. With the introduction of the SAP Enterprise Resource Planning system, we will link business processes and data on a global, integrated platform with standardised business processes in order to serve you better.

As part of these measures, we are currently planning to change the systems in our European Distribution Centre (EDC) in Juechen, Germany, to interface with our new SAP system. This forms part of a series of changes in all of 3M’s European Distribution Centres. Our Bedford EDC in the UK changed over in November 2013, followed by Dabrowa in Poland in January 2014.

To make the next transition as smooth as possible, you may want to be aware that the Juechen change is tentatively planned for May 2014. We will know the actual date about two weeks in advance.

You may wish to contact your usual 3M contact with any questions.

Thank you in advance for your understanding and patience as we go through this programme.