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Increase transcriptionist productivity and reduce overall transcription costs with 3M’s patented intelligent language processing software, delivered by BT

7 November 2012

With NHS budgets under pressure, a new Digital Medical Transcription software solution from 3M – available from BT in the UK - can save money for healthcare providers.  Its ‘pay-as-you-go’ service means no requirement for upfront capital expenditure, extra equipment or maintenance.  And the sheer speed of the service can trim costs too.

The new software solution, developed by the Health Information Systems Division of global technology company 3M, can improve clinical documentation and streamline the workflow between clinicians and medical transcriptionists.  Delivered in partnership with BT, one of the world’s leading providers of communications services and solutions, the solution increases the productivity of transcriptionists through its powerful combination of dictation, voice recognition and transcription distribution tools.      

Hosted on BT’s secure health cloud that facilitates remote access through the N3 network or secure internet, clinicians can dictate patient information from virtually anywhere, anytime, using their preferred voice capture device. First draft documents are available in less than an hour ready for editing, approval and electronic signature at any PC or device that supports Window.NET.

Speech recognition solutions typically deliver unformatted data, requiring additional intervention to format to individual requirements. By using 3M’s patented SyncStream Intelligent Language Processing software, the solution translates and formats backend speech recognition results directly into the desired format.  Transcriptionists benefit from ‘ready for editing’ documents automatically formatted into facility-specific medical reports, discharge summaries or referral letters.  The data is accessible for on-screen sharing, hard copy print, or email allowing fast and efficient distribution to the patient’s specified care provider.  

With none of the working time constraints and geographical limitations of traditional transcription services, this new digital solution can reduce delays in reporting and sharing data, thus supporting clinical efficiency and improvements to patient care.

The solution automatically transcribes live or recorded speech with a high level of accuracy.  Because the software is ‘intelligent,’ its accuracy increases with use as it automatically refines its understanding of an individual’s voice pattern.  By eliminating gaps and hesitation, correcting grammatical errors, expanding abbreviations and defining acronyms, it produces fast, accurate documents without the need for clinicians to change their dictation style or workflow. 

BT’s new health cloud meets the stringent NHS information governance security standards for handling Patient Identifiable Data (PID).  Connected via N3, the National NHS Network, the BT health cloud manages data to NHS Connecting for Health security specifications and in accordance with the UK Data Protection Act. 

With the NHS under intense pressure to deliver substantial cost savings, a move to cloud-based technology is a key DoH strategy.  Hosted on the PID-enabled BT cloud and capable of integrating with industry standard platforms, the digital transcription service negates the need for user investment in related servers, software, upgrades and maintenance.

Based on a ‘pay as you go’ principle - charged in accordance with the volume of approved data lines and characters transcribed - healthcare providers can benefit from cost efficiencies without up-front capital expenditure. The increased productivity and financial benefits can thus be redirected to patient-focused and other value-add areas.

Already adopted in some United Sates healthcare facilities, the 3M solution has delivered an increasing trend in the average lines per hour of transcriptionist productivity and savings of up to £200,000 year through reduced transcription outsourcing.  Clinicians report that the technology is helping to standardise and improve the quality of reporting, which in turn, improves patient care and safety.*  

3M’s Health Information Systems Division, a global leader in innovative software solutions, will be showcasing the digital medical transcription solution at EHI Live 2012, Hall 3, Stand B64, on 6-7th Nov at the NEC, Birmingham. The service will also be demonstrated on BT’s stand in the exhibition hall, stand E60.

For further information on 3M medical transcription software solutions call 0800 626578, email: sales.his.uk@mmm.com or visit: www.3M.co.uk/his

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* Case Study, Spectrum Health System, Grand Rapids, Michigan, USA. 3M data on file ref: 70-2009-9130-8. Published June 2010. 

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About 3M’s Health Information Systems business
3M’s Health Information Systems business delivers innovative software and consulting services designed to raise the bar for clinical documentation improvement, computer-assisted coding, mobile applications, case mix and quality outcomes reporting, and document management. With nearly 30 years of healthcare industry experience and the know-how of more than 100 credentialed 3M coding experts, 3M is the go-to choice for more than 5,000 hospitals worldwide that want to improve quality and financial performance.

About 3M
3M captures the spark of new ideas and transforms them into thousands of ingenious products.
Our culture of creative collaboration inspires a never-ending stream of powerful technologies, creating innovative products that help make the world healthier, safer and more productive. Well known 3M brands include Scotch, Post-it, Scotchgard, Thinsulate and Scotch-Brite.
With $30 billion in sales, 3M employs 84,000 people worldwide and has operations in more than 65 countries. The UK and Ireland is home to one of the largest 3M subsidiaries outside the USA, employing 3,200 people across 19 locations.
For more information, visit www.3M.co.uk or follow @3M_UK on Twitter.